Easiest way to notify specific single Hubspot users, not teams, of a new ticket?

Hello!Just recently transferred my company’s HubSpot (more specifically customer service) from Outlook. It’s a very big learning lesson. I just wanted to know if there’s any tips or tricks to

Is there a way to Automatically set your follow ups to 2 weeks.  For example if I put a new contact in and send them an email, is there a way

I need to update our list so we have contacts on file who are all in a certain role for all our companies, and to do that I need to