Sometimes our customers reply to our Help Desk Ticket emails with a very brief message, such as “thanks” or “okay.”
How do we avoid having Tickets automatically reopen when these very short, non-actionable replies are received?
Sometimes our customers reply to our Help Desk Ticket emails with a very brief message, such as “thanks” or “okay.”
How do we avoid having Tickets automatically reopen when these very short, non-actionable replies are received?