{"id":1755,"date":"2025-10-29T15:20:03","date_gmt":"2025-10-29T16:20:03","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=1755"},"modified":"2025-10-29T17:38:28","modified_gmt":"2025-10-29T17:38:28","slug":"ai-and-automation-in-help-desk-ama-ask-us-anything-november-17-21","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2025\/10\/29\/ai-and-automation-in-help-desk-ama-ask-us-anything-november-17-21\/","title":{"rendered":"AI and Automation in Help Desk AMA: Ask Us Anything [November 17-21]"},"content":{"rendered":"<p><P class=\"whitespace-normal break-words\">Curious how AI and automation can actually help your support team\u2014not just add more features to ignore?<\/P><br \/>\n<P class=\"whitespace-normal break-words\">\u00a0<\/P><br \/>\n<H2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">What This AMA Is About<\/H2><br \/>\n<P class=\"whitespace-normal break-words\">AI in customer support can feel like a lot of hype and not much help. But when it&#8217;s built right, it genuinely makes your team faster and your customers happier. During the week of November 17- 21 our Help Desk team is here to answer your questions about how AI and automation work in Help Desk, what they can do for your team, and how to get started without overwhelming anyone.<\/P><br \/>\n<P class=\"whitespace-normal break-words\">\u00a0<\/P><br \/>\n<H2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Meet Your Expert Panel<\/H2><br \/>\n<P class=\"whitespace-normal break-words\">We&#8217;ve brought together the people who build and scale these features every day:<\/P><br \/>\n<UL class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\"><br \/>\n<LI class=\"whitespace-normal break-words\"><STRONG>Caitlin Juliano<\/STRONG> &#8211; Service Hub Product Marketer<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\"><STRONG>Rose Sail<\/STRONG> &#8211; Product Manager, Help Desk<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\"><STRONG>Sophie Merrow<\/STRONG> &#8211; Respond &amp; Resolve Help Desk PM<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\"><STRONG>Jenn De Mello<\/STRONG> &#8211; Product Lead, Help Desk<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\"><STRONG>Marc Ollmann<\/STRONG> &#8211; Reporting &amp; Insights Help Desk PM<\/LI><br \/>\n<\/UL><br \/>\n<H2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Example Questions to Get You Started<\/H2><br \/>\n<P class=\"whitespace-normal break-words\">Not sure what to ask? Here are some questions we&#8217;d love to answer:<\/P><br \/>\n<UL class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\"><br \/>\n<LI class=\"whitespace-normal break-words\">What&#8217;s the difference between automation and AI in Help Desk?<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\">We have a small knowledge base. Is AI still useful for us?<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\">How do I know if AI is giving customers good answers?<\/LI><br \/>\n<LI class=\"whitespace-normal break-words\">What should we set up first\u2014AI features or automations?<\/LI><br \/>\n<\/UL><br \/>\n<P>\u00a0<\/P><br \/>\n<H2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">How This AMA Works<\/H2><br \/>\n<P class=\"whitespace-normal break-words\">Post your questions as comments anytime between now and November 21. Our team will check in regularly throughout November 17-21 to provide answers. We&#8217;ll make sure every question gets a thoughtful response by the end of the week.<\/P><br \/>\n<P class=\"whitespace-normal break-words\">\u00a0<\/P><br \/>\n<P class=\"whitespace-normal break-words\"><EM>No question is too basic or too specific. Whether you&#8217;re trying to understand what AI Agent can handle, figuring out your first automation, or wondering how to measure if any of this is actually working, we&#8217;re here to give you clear, practical answers.<\/EM><\/P><br \/>\n<DIV id=\"bodyDisplay\" class=\"lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation\"><br \/>\n<DIV class=\"lia-message-body-content\"><br \/>\n<P><SPAN><BR \/><\/SPAN><STRONG>Drop your questions in the comments below.<SPAN>\u00a0<\/SPAN><SPAN class=\"lia-unicode-emoji\" title=\":backhand_index_pointing_down:\"><span class=\"lia-unicode-emoji\" title=\":backhand_index_pointing_down:\">\ud83d\udc47<\/span><\/SPAN><\/STRONG><\/P><br \/>\n<\/DIV><br \/>\n<\/DIV><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Curious how AI and automation can actually help your support team\u2014not just add more features to ignore? \u00a0 What This AMA Is About AI in customer support can feel like a lot of hype and not much help. But when it&#8217;s built right, it genuinely makes your team faster and your customers happier. During the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/1755"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=1755"}],"version-history":[{"count":1,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/1755\/revisions"}],"predecessor-version":[{"id":1756,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/1755\/revisions\/1756"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=1755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=1755"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=1755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}