{"id":1833,"date":"2025-11-06T13:47:33","date_gmt":"2025-11-06T14:47:33","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=1833"},"modified":"2025-11-12T17:45:23","modified_gmt":"2025-11-12T17:45:23","slug":"10-questions-to-ask-before-you-hire-a-marketing-agency-consultant-or-fractional-cmo","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2025\/11\/06\/10-questions-to-ask-before-you-hire-a-marketing-agency-consultant-or-fractional-cmo\/","title":{"rendered":"10 Questions to Ask Before You Hire a Marketing Agency, Consultant, or Fractional CMO"},"content":{"rendered":"
10 Questions to Ask Before You Hire a Marketing Agency, Consultant, or Fractional CMO<\/a> written by Sara Nay<\/a> read more at Duct Tape Marketing<\/a><\/p>\n <\/p>\n By Sara Nay, CEO at Duct Tape Marketing<\/strong><\/p>\n If you\u2019re hiring a marketing agency or fractional CMO<\/a><\/strong>, these 10 questions will help you evaluate their priorities, processes, and how they treat clients before signing any contract.<\/p>\n Recently, I spoke with two small business owners who reminded me why this topic matters. One is locked into a three-year, $8,000\/month SEO contract they barely understand. Another pays $10,000\/month for Google Ads but doesn\u2019t even own their ad account. Small businesses deserve better. This post is about helping you take back control of your marketing.<\/p>\n The best marketing agencies for small businesses lead with transparency, strategic thinking, and collaboration; not just tactical deliverables and fancy metrics. If they can\u2019t answer these questions clearly, keep looking.<\/p>\n Red flag:<\/strong> If it\u2019s not you, walk away.<\/p>\n When outsourcing your marketing, your ad accounts, CRM, analytics, and email lists should always remain your intellectual property.<\/p>\n If an agency insists on creating everything under their own logins or refuses to give you full access, that\u2019s not a partnership.<\/p>\n Why it matters:<\/strong> If you ever want to transition providers or bring things in-house, you shouldn\u2019t have to start from scratch or lose years of data.<\/p>\n Pro tip:<\/strong> Insist on setting up your own accounts and giving the agency access, not the other way around.<\/p>\n Red flag:<\/strong> They focus on clicks, impressions, or follower counts without tying those numbers to business outcomes.<\/p>\n At Duct Tape Marketing<\/a>, we call these vanity metrics<\/em>. They make a report look good, but they don\u2019t move the needle for your business.<\/p>\n A good partner<\/strong> defines success around outcomes that matter to your business: qualified leads, consistent sales, and customer lifetime value. They also review results with you on a regular schedule so you can make smart adjustments together.<\/p>\n So, what should you actually track? Here\u2019s an example of what that might look like;<\/strong><\/p>\n When your metrics reflect business goals<\/a>, you can see what\u2019s working, what\u2019s not, and where to focus next and you don\u2019t need a PhD to analyze it.<\/p>\n Red flag:<\/strong> They can\u2019t explain how a blog post or an ad campaign fits into a broader plan.<\/p>\n Too many marketers sell tasks: a new website, a funnel, or social media management. But without a strategy, it\u2019s just noise.<\/p>\n A strong partner<\/strong> will bridge the gap between strategic marketing vs tactical marketing,<\/a> ensuring every tactic supports a defined business goal.<\/p>\n Red flag:<\/strong> Long lock-in periods, high cancellation fees, or vague off-boarding processes.<\/p>\n One of the biggest marketing agency red flags<\/a> is unclear cancellation policies or hidden off-boarding fees. Transparency should be the baseline. A confident, experienced marketing partner will make it easy to part ways and won\u2019t hold your business hostage.<\/p>\n Ask this question early and get the answer in writing. A fair agreement should include:<\/strong><\/p>\n The goal is mutual accountability, not restriction. A trustworthy partner should be confident enough in their results to let you walk away without unnecessary barriers. It\u2019s best to do month to month or quarterly contract lengths if possible.<\/p>\n Red flag:<\/strong> The senior strategist who sold you on the engagement disappears after the deal is signed.<\/p>\n You deserve to know who\u2019s executing your marketing and how much experience they have. When working with a marketing agency, make sure the strategist you meet during sales is the same one managing your account.<\/p>\n Request an introduction to your actual account manager or strategist before you commit.<\/p>\n Red flag:<\/strong> They avoid showing real reports or only offer screenshots.<\/p>\n You don\u2019t need to be a data analyst, but you do need reporting that makes sense to you<\/em>.If the data is too complex, irrelevant, or unclear then you won\u2019t use it.<\/p>\n Clear, actionable marketing performance reporting is non-negotiable; you deserve reports you can actually understand and use.<\/p>\n Red flag:<\/strong> Either extreme from \u201cWe use no AI\u201d to \u201cEverything is automated.\u201d<\/p>\n AI is here to stay, and good marketers use AI to amplify strategic thinking<\/a> not replace it.<\/p>\n Ask directly: how agencies use AI in marketing<\/strong> and remember a balanced partner blends automation with human insight for smarter execution.<\/p>\n Ask how they use AI tools for research, content, or analysis, and how they maintain a human, strategic oversight.<\/p>\n Red flag:<\/strong> They operate in a silo or treat your internal team as an afterthought.<\/p>\n Your marketing partner should integrate with your team; whether it\u2019s your sales staff, internal designers, or customer service reps.<\/p>\n Look for someone who values collaboration, communication, and clarity.<\/strong><\/p>\n Red flag:<\/strong> They jump straight into tactics without a clear process for discovery, positioning, and planning.<\/p>\n At Duct Tape Marketing, strategy always comes first<\/a>. Building a marketing strategy with any strategic agency should always start with identifying ideal clients, brand messaging, and the customer journey before any tactics begin.<\/p>\n If a partner skips this, they\u2019re selling execution, not results.<\/p>\n You can ask them to walk you through their idea of a marketing strategy step-by -step, use the marketing strategy pyramid<\/a> to help guide you.<\/p>\n Red flag:<\/strong> They want to keep you in the dark, making you more dependent over time.<\/p>\n Great partners make you smarter<\/strong>. They help you understand what\u2019s working, why it\u2019s working, and how to think more strategically about your business.<\/p>\n This doesn\u2019t mean doing it all yourself. But it does<\/em> mean being in control and informed.<\/p>\n The marketing industry has a transparency problem. Too often, small businesses are left wondering what they\u2019re paying for or worse, feeling trapped in relationships that don\u2019t serve them.<\/p>\n But if more business owners start asking these 10 questions, the industry will have no choice but to level up.<\/p>\n You deserve a partner who leads with strategy, acts with integrity, and delivers not just the results you want but clarity on what those results mean to you.<\/strong><\/p>\n Before you sign your next contract, print these questions out. Bring them to the call. Watch how the answers shift your confidence and your clarity.<\/p>\n That\u2019s what we do every day at Duct Tape Marketing<\/a>.If you\u2019re looking for a simple, practical, and effective system, we\u2019re here. Let\u2019s talk.<\/p>\n10 Questions to Ask Before Hiring A Marketing Agency:<\/h2>\n
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1. Who Owns My Accounts and Data?<\/h2>\n
A good place to start for ensuring account ownership:<\/h3>\n
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2. How Do You Define Success, and How Often Do We Review It?<\/h2>\n
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(Know, Like, Trust): Focus on visibility and awareness. Measure where your visitors come from, which channels drive organic growth, and how your brand presence is expanding.<\/li>\n
<\/a><\/p>\n3. How Do You Connect Tactics to Strategy?<\/h2>\n
4. What Happens If I Want to End the Contract?<\/h2>\n
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5. Who Will I Actually Work With Day to Day?<\/h2>\n
6. Can I See a Sample of Your Reporting?<\/h2>\n
7. How Do You Use AI, and What\u2019s Still Human-Led?<\/h2>\n
8. How Will You Collaborate With My Team?<\/h2>\n
9. What\u2019s Your Process for Creating Strategy Before Execution?<\/h2>\n
<\/a><\/p>\n10. What Will You Teach Me Along the Way?<\/h2>\n
Let\u2019s Raise the Standard<\/h2>\n
Want a Proven Process That Puts Strategy First?<\/h3>\n