We are working extensively with the HubSpot Helpdesk and would like to request an improvement regarding reply templates.<\/P>
Currently, when responding to a Helpdesk ticket, we always have to manually select a template before sending a reply. This is a recurring step in our daily workflow and creates unnecessary clicks \u2014 especially for support agents who handle many tickets per day.<\/P>
Our request:<\/P>
A setting (ideally per user, or alternatively global for the portal) that allows defining a default reply template that is preselected automatically when replying to a ticket.<\/P>
Alternatively, an option like \u201cRemember last used template\u201d or \u201cPreselect template\u201d when opening the reply editor.<\/P>
Background:<\/P>
In our support process, a specific standard template is used in most cases (e.g. greeting, signature, structure, legal footer). Having this template automatically preselected would significantly speed up ticket handling and reduce repetitive manual work.<\/P>
Question:<\/P>
Are there already plans to introduce a \u201cdefault template\u201d or \u201cremember template selection\u201d option in the Helpdesk?<\/P>
If not, I would like to submit this as a feature request and would appreciate feedback from other users and from the product team.<\/P>
Thank you very much!<\/P><\/p>\n","protected":false},"excerpt":{"rendered":"
We are working extensively with the HubSpot Helpdesk and would like to request an improvement regarding reply templates.Currently, when responding to a Helpdesk ticket, we always have to manually select a template before sending a reply. This is a recurring step in our daily workflow and creates unnecessary clicks \u2014 especially for support agents who […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/2384"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=2384"}],"version-history":[{"count":1,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/2384\/revisions"}],"predecessor-version":[{"id":2385,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/2384\/revisions\/2385"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=2384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=2384"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=2384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}