{"id":2717,"date":"2026-01-23T15:00:00","date_gmt":"2026-01-23T16:00:00","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=2717"},"modified":"2026-07-13T09:16:16","modified_gmt":"2026-07-13T09:16:16","slug":"does-swag-work-as-a-sales-tool-heres-what-the-data-says","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2026\/01\/23\/does-swag-work-as-a-sales-tool-heres-what-the-data-says\/","title":{"rendered":"Does Swag Work as a Sales Tool? (Here\u2019s What the Data Says)"},"content":{"rendered":"
It\u2019s a healthy question and one that has strong opinions on both sides\u2026\u00a0<\/span><\/p>\n Does swag work?<\/i><\/b><\/p>\n Promotional products (AKA swag, tchotchkes, freebies, branded merchandise, you name it) have been around for some time. In fact, they date all the way back to George Washington\u2019s campaign in 1789.\u00a0<\/span><\/p>\n More recently, companies have started to integrate swag into their sales sequences, driving healthy growth for the entire industry. And by \u201chealthy,\u201d I mean $23.3B annually, nearly double what it was a decade ago.<\/span><\/p>\n So swag must work if that many people are buying in\u2026 right?<\/span><\/p>\n It\u2019s a question met with pause since virtually every person has anecdotal experience of when it has gone wrong.\u00a0<\/span><\/p>\n Who hasn\u2019t left a convention with a t-shirt that didn\u2019t fit, a pen that felt cheap, or a flash drive that didn\u2019t work? These items end up in the trash, hardly a worthy investment of your firm\u2019s marketing and sales budgets.\u00a0<\/span><\/p>\n Fast Company even published an article <\/span>encouraging brands to stop spending money on swag<\/span><\/a>, citing broad environmental concerns. (a note: some of our industry has vehemently spoken out against this article).<\/span><\/p>\n I started working for a promotional products company several months ago with many of the same concerns and reservations that our account executives deal with daily:<\/span><\/p>\n Let\u2019s dive into the psychology of swag, what the data says, and when you can expect it to work for sales.<\/span><\/p>\n We\u2019re about to get to the data, trust me, but some context is helpful when considering the role of swag in the sales world.\u00a0<\/span><\/p>\n Like any marketing or sales tool, promotional products are an investment. Whether you\u2019re trying to attract new talent at a college career fair with a free notebook or get your foot in the door of an enticing prospect with a memorable gift, the best-case scenario is a give-and-take relationship that is established with a physical item.<\/span><\/p>\n This concept isn\u2019t new. Our VP of Sales, Eric Hamlin, loves to cite Marcel Mauss in our sales meetings and training.\u00a0<\/span><\/p>\n Mauss, a French sociologist, published a short book in 1925 titled <\/span>The Gift<\/span><\/i>. Essentially, he argues that an exchange of objects between groups builds relationships between humans.<\/span><\/p>\n When we give someone an item, there is an inherent expectation of <\/span>reciprocity<\/b>.\u00a0<\/span><\/p>\n This sounds conniving, but this phenomenon is present in your everyday life. When your coworker brings coffee, you\u2019re more likely to buy lunch. When you attend a wedding with an open bar, you likely come with a gift in hand. When you receive an unexpected birthday present, you (begrudgingly) feel obligated to return the favor.\u00a0<\/span><\/p>\n Our urge to \u201csquare up\u201d and \u201cmake it even\u201d persists into the sales world as well.\u00a0<\/span><\/p>\n When describing the role of swag within sales, my marketing brain best describes it as SaaS. No, not software in this case, but rather <\/span>swag as a step<\/b>.\u00a0<\/span><\/p>\n Think about the number of touchpoints in your sales sequence. <\/span>Email<\/span><\/a>, <\/span>phone<\/span><\/a>, <\/span>LinkedIn<\/span><\/a>, <\/span>trade shows<\/span><\/a>, the list goes on.\u00a0<\/span><\/p>\n How much variety exists in your sequences between one prospect and another? Consider the decision-maker or buyer within a company \u2014 they get sales email\u2026 after sales email\u2026 after sales email. They want something new in their everyday process.<\/span><\/p>\n This monotony is where swag becomes increasingly important.\u00a0<\/span><\/p>\n In a world of automated campaigns, the day starts differently when they find a package on their desk with some useful items from that company they\u2019ve been getting emails from.\u00a0<\/span><\/p>\n As a sales rep, you\u2019re not bribing them to take action, but if you were in their shoes, wouldn\u2019t you be more likely to return the call of a SDR who was thoughtful enough to send you a personalized item and information about their services?\u00a0<\/span><\/p>\n The desire to reciprocate lives on.<\/span><\/p>\n Back to the question at hand: Does swag work?\u00a0<\/span><\/p>\n We talked about the anecdotal evidence of the bad experiences with promotional products. Conversely, we can cite tech giants increasing their spending on promotional products tenfold over the past several years.\u00a0<\/span><\/p>\n Why the disparity?<\/span><\/p>\n I\u2019m sure our industry would like us to highlight <\/span>their report<\/span><\/a> that swag:\u00a0<\/span><\/p>\n Great. What does that mean for you?<\/span><\/p>\n We wanted to test the effectiveness of swag as a sales tool for prospecting. So we need to ask two questions:<\/span><\/p>\n We partnered with Sales Hacker and Outreach.io for a <\/span>webinar<\/span><\/a> back in January to run the specific test just described. <\/span>You can read more about the specific details and results of the experiment here<\/span><\/a>. But here\u2019s a summary of what we found.<\/span><\/p>\n In an A:B test, Outreach took two sets of 500 prospects. One group received swag and one group did not.\u00a0<\/span><\/p>\n The sales sequences for these groups were identical \u2014 except for one sentence included in one of the group\u2019s messaging, mentioning some swag the prospect should have received. Over the next several weeks, we tracked the prospects and waited.<\/span><\/p>\n Initial results were promising \u2014 a 26% increase in response rate. In the era of automation, where the majority of sequences go unanswered, increasing the reply rate itself is a win.\u00a0\u00a0<\/span><\/p>\n However, the results beyond that were surprising even to the seasoned industry professionals here. The group that received swag was <\/span>three times<\/b> more likely to book a meeting, and Outreach saw a <\/span>2.42x increase in opportunity value<\/b> per prospect in the test group.<\/span><\/p>\n So, does swag work? The data points to yes, but let\u2019s not stop there.<\/span><\/p>\n Swag worked for Outreach in a big way because all parties involved were strategic in the execution of the project. Like any <\/span>sales tool<\/span><\/a>, the likelihood of success increases when you\u2019re able to tailor the experience to your prospect.\u00a0<\/span><\/p>\n In the case of Outreach, their prospects were technology sales teams who were selling cutting-edge products while using antiquated sales tools.<\/span><\/p>\n This article is about the effectiveness of swag as a sales tool, rather than specific products, but here\u2019s a quick list of what was included in the package:\u00a0<\/span><\/i><\/p>\n You won\u2019t find Outreach handing out flimsy pens at an expo. The products included in their sales sequences were thoughtful and relevant. They knew, for instance, that people are more likely to keep a wireless charger than a mousepad.\u00a0<\/span><\/p>\n We like to create swag that is sticky \u2014 items that people will keep and use for years to come. And here\u2019s why: Swag works when the utility of the product matches the interests of the recipient.\u00a0<\/span><\/p>\n When launching a \u201csticky\u201d swag campaign it\u2019s important to think about two key components:<\/span><\/p>\n Audience<\/i><\/b><\/p>\n People will keep items that are useful, so it\u2019s important to tailor the item to the lifestyle of the recipient. Road warrior CEOs may find more value in a travel accessory, while software engineers might appreciate a desktop product.<\/span><\/p>\n Message <\/i><\/b>\u00a0<\/span><\/p>\n Both the item and branding should reinforce and support your company brand or the theme of your campaign. Approach swag as another marketing channel \u2014 a physical complement to your digital marketing strategy.<\/span><\/p>\n Like most marketing and sales investments, the million-dollar question revolves around attribution. How did this prospect hear about us? Ultimately, what made our new client decide to sign the dotted line?<\/span><\/p>\n Promotional products present the same questions. Swag as a step, as the name implies, is a part of your total sales strategy. A blind investment in swag can only be proven as an effective strategy if it is <\/span>tested<\/span><\/a>.\u00a0<\/span><\/p>\n Follow the Outreach.io model we described above. Divide your prospects into two groups. Keep as much of the campaign as possible the same for each group. Then deliver swag to just one of the groups.\u00a0<\/span><\/p>\n For our trial, we used 1,000 prospects to ensure a statistically significant experiment.\u00a0<\/span><\/p>\n When running swag as a step in a prospecting campaign, it\u2019s worth thinking about your Average Customer Value (<\/span>ACV<\/b>) and the impact investing in swag will have on your Customer Acquisition Cost (<\/span>CAC<\/b>).<\/span><\/p>\n As mentioned, I am new to the promotional products industry. When I joined Kotis Design earlier this year, I was skeptical about the effectiveness of swag as a whole. I remember career fairs and the pens, shirts, and notepads. (I don\u2019t remember the companies, and most of those products are unfortunately in a landfill.)<\/span><\/p>\n Today, I think swag is an important sales tool when done right. It\u2019s an opportunity to break through the noise. It\u2019s a chance to start a conversation that otherwise would not have happened.\u00a0<\/span><\/p>\n Some key takeaways:<\/span><\/p>\n Marcell Mauss may have been onto something all the way back in 1925. <\/span>People want to reciprocate<\/b>. So send them a physical item that will last \u2014 and give them a reason to return your call.<\/span><\/p>\n The post Does Swag Work as a Sales Tool? (Here\u2019s What the Data Says)<\/a> appeared first on GTMnow<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" It\u2019s a healthy question and one that has strong opinions on both sides\u2026\u00a0 Does swag work? Promotional products (AKA swag, tchotchkes, freebies, branded merchandise, you name it) have been around for some time. In fact, they date all the way back to George Washington\u2019s campaign in 1789.\u00a0 More recently, companies have started to integrate swag […]<\/p>\n","protected":false},"author":1,"featured_media":287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[15],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/2717"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=2717"}],"version-history":[{"count":1,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/2717\/revisions"}],"predecessor-version":[{"id":2718,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/2717\/revisions\/2718"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media\/287"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=2717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=2717"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=2717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
The Psychology of Swag<\/span><\/h2>\n
The new SaaS<\/span><\/h3>\n
What the Data Says About Swag<\/span><\/h2>\n
\n
\n
When to Use Swag<\/span><\/h2>\n
\n
A Note on Attribution and ROI<\/span><\/h3>\n
The Role of Swag for your Sales Team<\/span><\/h2>\n
\n