{"id":411,"date":"2025-03-26T11:50:39","date_gmt":"2025-03-26T12:50:39","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=411"},"modified":"2025-03-26T17:46:14","modified_gmt":"2025-03-26T17:46:14","slug":"how-do-you-track-time-on-tickets-with-tags-that-outline-the-support-activity","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2025\/03\/26\/how-do-you-track-time-on-tickets-with-tags-that-outline-the-support-activity\/","title":{"rendered":"How do you track time on tickets with tags that outline the Support activity"},"content":{"rendered":"<p><P>Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent.<\/P><P>\u00a0<\/P><P>For example, if we use a single ticket to onboard a customer then we may spend a different amount of time supporting them with different activities during that onboarding journey. Can anyone suggest a way to be able to get this?<\/P><P>\u00a0<\/P><P>We have been speaking to third party providers to try to get this level of granularity but can&#8217;t quite get what we need without this being overly admin heaby.<\/P><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent.\u00a0For example, if we use a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/411"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=411"}],"version-history":[{"count":1,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/411\/revisions"}],"predecessor-version":[{"id":412,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/411\/revisions\/412"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=411"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=411"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}