{"id":585,"date":"2025-06-17T06:05:13","date_gmt":"2025-06-17T06:05:13","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=585"},"modified":"2025-06-17T11:46:13","modified_gmt":"2025-06-17T11:46:13","slug":"best-way-to-systemise-the-conversational-inbox","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2025\/06\/17\/best-way-to-systemise-the-conversational-inbox\/","title":{"rendered":"Best way to systemise the conversational inbox"},"content":{"rendered":"<p><P><SPAN>Hi HubSpot Community!<\/SPAN><\/P><P>\u00a0<\/P><P><SPAN>I wanted to share a scenario I\u2019m currently working on and get your thoughts. We have an AML hotline inbox that\u2019s technically connected to HubSpot, but the team still relies on Outlook folders and a rota system for managing queries. This leads to some inefficiencies and missed opportunities for training and quality control.<\/SPAN><\/P><P>\u00a0<\/P><P><SPAN>My current thinking is to encourage the team to start using the HubSpot Conversations Inbox for these queries. We\u2019ll begin with tagging and categorizing inquiries to build a searchable knowledge base and eventually create a tiered service system based on query complexity and frequency. Hoping to introduce service hub as I feel this will be the best solution.<\/SPAN><\/P><P>\u00a0<\/P><P><SPAN>I\u2019d love to hear if anyone has tackled something similar or has tips on driving team adoption of HubSpot for this type of workflow. Thanks in advance for your insights!<\/SPAN><\/P><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi HubSpot Community!\u00a0I wanted to share a scenario I\u2019m currently working on and get your thoughts. We have an AML hotline inbox that\u2019s technically connected to HubSpot, but the team still relies on Outlook folders and a rota system for managing queries. This leads to some inefficiencies and missed opportunities for training and quality control.\u00a0My [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/585"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=585"}],"version-history":[{"count":1,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/585\/revisions"}],"predecessor-version":[{"id":586,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/585\/revisions\/586"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=585"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}