{"id":916,"date":"2025-07-16T17:03:48","date_gmt":"2025-07-16T17:03:48","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=916"},"modified":"2025-07-16T17:37:48","modified_gmt":"2025-07-16T17:37:48","slug":"emails-not-sending-after-switching-from-trial-to-marketing-hub-professional-non-marketing-contact","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2025\/07\/16\/emails-not-sending-after-switching-from-trial-to-marketing-hub-professional-non-marketing-contact\/","title":{"rendered":"Emails Not Sending After Switching from Trial to Marketing Hub Professional \u2013 \u201cNon-Marketing Contact"},"content":{"rendered":"<p><P class=\"\">Hey all,<\/P><P class=\"\">\u00a0<\/P><P class=\"\">we recently switched from a general <SPAN class=\"\"><STRONG>HubSpot trial<\/STRONG><\/SPAN> to a <SPAN class=\"\"><STRONG>paid Marketing Hub Professional<\/STRONG><\/SPAN> license.<\/P><P class=\"\">\u00a0<\/P><P class=\"\"><SPAN class=\"\">Since then, <\/SPAN><STRONG>emails in our workflows are no longer being sent<\/STRONG><SPAN class=\"\">. The error message shown is:<\/SPAN><\/P><P class=\"\">\u00a0<\/P><BLOCKQUOTE><STRONG>\u201cUnable to send the email. Details: This email was not sent to contact because this is a non-marketing contact.\u201d<\/STRONG><\/BLOCKQUOTE><P class=\"\">\u00a0<\/P><H3><STRONG>What changed:<\/STRONG><\/H3><UL><LI><P class=\"\">No changes to the workflows or emails.<\/P><\/LI><LI><P class=\"\">Contacts are created via the <SPAN class=\"\"><STRONG>API<\/STRONG><\/SPAN> (unchanged from before).<\/P><\/LI><LI><P class=\"\">Emails were sending fine during the trial period \u2014 the issue started immediately after the upgrade.<\/P><\/LI><\/UL><H3><STRONG>My assumption:<\/STRONG><\/H3><P class=\"\">During the trial, all contacts were treated as <SPAN class=\"\"><STRONG>marketing contacts<\/STRONG><\/SPAN> by default. Now that we\u2019re on a paid plan, HubSpot enforces the <SPAN class=\"\"><STRONG>marketing contact limit<\/STRONG><\/SPAN>, and blocks sends to contacts not explicitly marked as marketing.<\/P><P class=\"\">\u00a0<\/P><H3><STRONG>Questions:<\/STRONG><\/H3><OL><LI><P class=\"\">Is this the expected behavior after switching from trial to paid?<\/P><\/LI><LI><P class=\"\">How can I ensure new contacts created via API are set as <SPAN class=\"\"><STRONG>marketing contacts<\/STRONG><\/SPAN>? Via API or Workflow?<\/P><\/LI><LI><P class=\"\">What\u2019s the best way to <SPAN class=\"\"><STRONG>retroactively mark existing contacts<\/STRONG><\/SPAN> (bulk, workflow, etc.)?<\/P><\/LI><\/OL><P class=\"\">Would really appreciate any input or tips \u2014 thanks!<\/P><P class=\"\">\u00a0<\/P><P class=\"\">\u2013 Tobias<\/P><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey all,\u00a0we recently switched from a general HubSpot trial to a paid Marketing Hub Professional license.\u00a0Since then, emails in our workflows are no longer being sent. The error message shown is:\u00a0\u201cUnable to send the email. Details: This email was not sent to contact because this is a non-marketing contact.\u201d\u00a0What changed:No changes to the workflows or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/916"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=916"}],"version-history":[{"count":1,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/916\/revisions"}],"predecessor-version":[{"id":917,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/916\/revisions\/917"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=916"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}