{"id":938,"date":"2025-07-16T13:37:42","date_gmt":"2025-07-16T13:37:42","guid":{"rendered":"http:\/\/gogetmuscle.com\/?p=938"},"modified":"2025-07-16T17:41:13","modified_gmt":"2025-07-16T17:41:13","slug":"using-a-workflow-to-remove-company-association-from-ticket-in-servicehub","status":"publish","type":"post","link":"http:\/\/gogetmuscle.com\/index.php\/2025\/07\/16\/using-a-workflow-to-remove-company-association-from-ticket-in-servicehub\/","title":{"rendered":"using a workflow to remove company association from ticket in servicehub"},"content":{"rendered":"<p><P>Trying to create a workflow to remove the automated association created when a ticket is created, but I&#8217;m not seeing available options when building my workflow.\u00a0<\/P><P>\u00a0<\/P><P>ex: this ticket was created under my company MetaSource.<\/P><P><span class=\"lia-inline-image-display-wrapper lia-image-align-inline\" style=\"width: 400px\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" role=\"button\" title=\"esteeratliff_0-1752672697600.png\" alt=\"esteeratliff_0-1752672697600.png\" class=\"lazyload\" data-src=\"http:\/\/gogetmuscle.com\/wp-content\/uploads\/2025\/07\/medium-8\"><\/span><\/P><P>\u00a0<\/P><P>Based on certain criteria, I&#8217;d like to remove this association &amp; instead auto-populate it with another company&#8217;s name.\u00a0<\/P><P>\u00a0<\/P><P>When I choose the remove association option on my workflow, it doesn&#8217;t allow me to select anything in the &#8220;existing label&#8221; section.\u00a0<\/P><P>\u00a0<\/P><P><span class=\"lia-inline-image-display-wrapper lia-image-align-inline\" style=\"width: 400px\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" role=\"button\" title=\"esteeratliff_1-1752672770591.png\" alt=\"esteeratliff_1-1752672770591.png\" class=\"lazyload\" data-src=\"http:\/\/gogetmuscle.com\/wp-content\/uploads\/2025\/07\/medium-9\"><\/span><\/P><P>\u00a0<\/P><P>\u00a0<\/P><P><span class=\"lia-inline-image-display-wrapper lia-image-align-inline\" style=\"width: 400px\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" role=\"button\" title=\"esteeratliff_2-1752672904775.png\" alt=\"esteeratliff_2-1752672904775.png\" class=\"lazyload\" data-src=\"http:\/\/gogetmuscle.com\/wp-content\/uploads\/2025\/07\/medium-10\"><\/span><\/P><P>\u00a0<\/P><P>The ticket clearly has a company labeled as Primary, so I&#8217;m super confused. Any thoughts?<\/P><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trying to create a workflow to remove the automated association created when a ticket is created, but I&#8217;m not seeing available options when building my workflow.\u00a0\u00a0ex: this ticket was created under my company MetaSource.\u00a0Based on certain criteria, I&#8217;d like to remove this association &amp; instead auto-populate it with another company&#8217;s name.\u00a0\u00a0When I choose the remove [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":940,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/938"}],"collection":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/comments?post=938"}],"version-history":[{"count":3,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/938\/revisions"}],"predecessor-version":[{"id":944,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/posts\/938\/revisions\/944"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media\/940"}],"wp:attachment":[{"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/media?parent=938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/categories?post=938"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/gogetmuscle.com\/index.php\/wp-json\/wp\/v2\/tags?post=938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}