Hello!
Just recently transferred my company’s HubSpot (more specifically customer service) from Outlook. It’s a very big learning lesson. I just wanted to know if there’s any tips or tricks to using this to its fullest potential!
As of now I have a couple of questions:
We have a 24hr response expectancy, and sometimes it’s on something that doesn’t need a reply. But then the clock says I have for example 2 hours to respond. Is there a way to get rid of them? Or do I have to respond?
Thanks in advance for any advice!
