Hello HubSpot Community/Support,
I am currently trialling the free version before committing.
I am experiencing a persistent issue with HubSpot intercepting phone number clicks, despite having disabled the HubSpot calling tool according to all published documentation. My goal is to have phone number links (tel:) in HubSpot open directly with my VOIP application (Zoiper 5), not the HubSpot calling popup or prompt.
Setup:
- Windows 11, Chrome browser
- VOIP app: Zoiper 5 (set as default for TEL links)
Steps taken:
- Disabled “Place calls using HubSpot calling” in account settings (Its auto disabled in the free plan).
- Set Zoiper as the default TEL protocol handler in Windows settings.
- Cleared browser cache, disabled extensions, and tried in other browsers.
- Verified that tel: links outside of HubSpot open Zoiper correctly.
Issue:
Regardless of these steps, HubSpot continues to show its own call popup when I click a phone number. The intended system/OS handler is ignored. This directly blocks my workflow and makes the platform much less usable for my needs.
Compounding issue:
- My account does not show “Contact us” or live support options in the Help menu.
- Breeze told me to emailing support@hubspot.com but that does not work lol.
Request:
- Has anyone solved this or found a workaround?
- Can a HubSpot staff member clarify if this restriction is by design, a technical bug, or a support limitation based on account tier?
- Is there another reliable channel to escalate technical account issues without access to in-app support?
Thank you for any guidance or escalation.
