Hello !
We have had an active API between our ERP and our CRM, HubSpot, since 2020.
Last Friday, the API created a duplicate for almost every study created since 2020 in our CRM. We went from 9,000 deals to 17,000 deals in our HubSpot between 1:00 AM and 11:40 AM the same day.
To date, we’ve never experienced this type of issue.
At the beginning of March 2025, we migrated to version 3 of HubSpot’s Owners API as recommended by HubSpot.
Hubspot’s support replied this is not linked and they do not have any explanation to what happened.
It seems deals were created again with exactly the same information when the API did not find the contact associated to this deal. Even if the initial deal is associated to a contact. We cannot exactly figure out what is the problem.
What do you think about it ?
Have you already experienced this kind of issue/ situation with an API between an ERP and a CRM?
Looking forward to hearing from you,
Many thanks,
Elo
