Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent.
For example, if we use a single ticket to onboard a customer then we may spend a different amount of time supporting them with different activities during that onboarding journey. Can anyone suggest a way to be able to get this?
We have been speaking to third party providers to try to get this level of granularity but can’t quite get what we need without this being overly admin heaby.
