Hey!
We’re facing an issue at the moment, where we’re receiving a lot of demo form submissions for our B2B platform from end users e.g. employees of the companies we sell to, looking for support.
We have super clear support instructions and labelling across the website, but more often than I would have expected, end users submit every form on our website (sometimes multiple times) to get support queries answered.
We have considered blocking all free email domains (gmail, yahoo etc) – but we do server a number of small businesses who use these types of emails for their company address. So by blocking them, we’ll be missing out on real leads.
Would love to hear how people have tackled this in their experiences – I have considered making the form more complex, but also want to reduce friction for qualified submissions.
Thanks in advance!