Hi,
Just wondering if anyone else has got any advice on this – we’ve recently been playing around with call recordings and transcripts – some exciting new features around tracked terms and sentiment analysis. However, I’ve had it flagged to me that these recordings are tecnhically publically available- anyone with the url can access it, and by changing a few numbers you can jump around calls. From a data protection standpoint, we cannot as an organisation use this functionality to record client conversations whilst this is the case – the risk, whilst limited by chance, is just too big.
Has anyone found workarounds or delt with this issue in their organisation? It seems like a major slip up that this is the way the functionality needs to run.
