In the workflow below, the 1st Email sent contains three links. One to Catalog, one to Custom, and one to QC.
Ignoring the delays, because they are put in for testing purposes.
We tested four different email addresses, one to test each branch. Under the first email of each branch are several other emails for that branch.
When testing, the contact that clicked the Catalog link got all the Catalog emails. This contact was using Gmail.
When testing, the contact that clicked the Custom link got all the Catalog emails. This contact was using the new version of Outlook.
When testing, the contact that clicked the QC link got all the QC emails. This contact was using the old version of Outlook.
After the issue with Custom getting Catalog, we tested clicking the Custom link again with the Gmail account and it worked properly.
I don’t know if the platforms make a difference here, but, it is the only thing we could see was a factor. It also shows the enrollment history incorrectly.
Enrollment history for New Outlook email (incorrect results):
Please note the only link CLICKED in this email was the Custom link. No other links were clicked.
Enrollment history for Gmail email (correct results):
Results for Old Outlook were correct. For some reason HubSpot is not showing the full enrollment history.
As you can see it is not giving the expected results and we cannot figure out why, especially since it is based on a specific action. Any thoughts?